Refund Policy

At EduVerse Academy, we are confident in the quality and value of our educational content. We want you to be completely satisfied with your learning experience.

This policy covers all our premium courses and educational content purchased through our platform or authorized partners like Whop.

You are eligible for a full refund if:

• Within 30 Days: Request is made within 30 days of original purchase date
• Limited Progress: You have completed less than 25% of the course content
• Technical Issues: Unresolved technical problems preventing course access
• Course Quality: Course content significantly differs from description
• Billing Errors: Unauthorized or duplicate charges

Refunds are not available in the following circumstances:

• Late Requests: Requests made after 30 days from purchase
• High Completion: More than 25% of course content has been accessed
• Certificate Issued: Course completion certificate has been generated
• VIP/Premium Access: Special membership tiers with exclusive content
• Downloaded Content: Courses with downloadable materials that have been accessed
• Promotional Prices: Courses purchased at heavily discounted or promotional rates
• Violation of Terms: Account suspended due to terms of service violations

To request a refund, follow these steps:

• Step 1: Contact our support team via email or through your account dashboard
• Step 2: Provide your order number, purchase date, and reason for refund
• Step 3: Include any relevant details about technical issues or course concerns
• Step 4: Wait for our team to review and respond within 2-3 business days

Required information for refund requests:

• Full name and email address used for purchase
• Order/transaction number
• Course name and purchase date
• Detailed reason for refund request
• Screenshots if reporting technical issues

Once your refund is approved:

• Processing Time: 5-7 business days for refund to appear
• Original Payment Method: Refunds return to the original payment method
• Bank Processing: Additional 3-5 days may be required by your bank
• Access Removal: Course access will be immediately removed upon processing
• Confirmation: You will receive email confirmation when refund is processed

In certain circumstances, we may offer partial refunds:

• Bundle Courses: Refund for unused portions of course bundles
• Technical Disruptions: Compensation for significant service interruptions
• Content Updates: Refunds when course content is significantly reduced
• Prorated Access: For subscription-based services based on usage

Partial refund amounts are calculated based on the unused portion of content and time remaining in access period.

For courses purchased through third-party platforms:

• Whop Platform: Follow Whop's refund process, subject to their terms
• App Stores: Refunds processed through Apple App Store or Google Play policies
• Partner Sites: Contact the original point of purchase for refund requests
• Direct Support: We can assist with technical issues but cannot process refunds for third-party purchases

Instead of a refund, you may be eligible for course exchange:

• Exchange for a course of equal or lesser value
• Available within the first 14 days of purchase
• Subject to availability and course compatibility
• One exchange per purchase allowed

Course exchanges help ensure you find the right learning path while maintaining access to our educational content.

We continuously monitor course quality to minimize refund requests:

• Expert Review: All courses reviewed by industry professionals
• Student Feedback: Regular surveys and feedback integration
• Content Updates: Regular updates to keep content current and relevant
• Technical Testing: Comprehensive testing before course releases
• Support Team: Dedicated support for technical and learning assistance

Before requesting a refund, consider these alternatives:

• Technical Support: Our team can resolve most technical issues
• Learning Assistance: Get help with difficult concepts or course navigation
• Course Extensions: Additional time for course completion if needed
• Content Clarification: Detailed explanations of course objectives and outcomes
• Community Support: Connect with other students and instructors

For refund requests or questions about this policy, contact us:

We typically respond to refund requests within 2-3 business days and work diligently to resolve any concerns you may have.